Vela works as a member of your team, talking with your clients by voice, chat, and text around the clock. She fields Tier 1 tickets, onboards, trains, and supports, so you expand your reach without adding headcount. You add recurring income and free your people for the issues that truly need them, so nothing time-sensitive slips through the cracks.
Both paths include full client onboarding and support. The only difference is how you bring it to market.
You built your business on payment residuals, and you know how that story has been going. Nearly 4 in 10 VARs now draw half or more of their revenue from a single stream, and that is a lot of weight on one line you do not fully control. Splits compress. Terms change without your vote. Clients churn and the monthly check quietly shrinks. LaunchLine gives you a recurring line that you own: a branded onboarding and support product you sell to your own clients, priced by you, billed by you, not tied to a single revenue stream you do not control.
Built to extend your team, not replace it.
Voice, chat, and text, with progress saved for each client. A client who calls in the morning and texts that night never starts over.
Your brand, your greeting, your voice. The client believes they reached your support desk, because they did. LaunchLine never appears.
Vela answers from your knowledge, with separate knowledge per POS system you support. The answers are yours, not generic.
One module walks new clients from unboxing to first sale. The other handles Tier 1 and Tier 2 once they are live.
If a situation needs further attention, she transfers it to your tech with the full transcript. The client never repeats themselves, and your team picks up where she left off.
Authorized contacts only, verification before changes, high-risk actions always sent to a human. Built for PCI compliance from day one.
Vela picks up as your company. Your name, your greeting, your workflows. For every purpose that matters to the client on the line, they reached your support desk. The relationship stays yours, start to finish.
A shared engine handles the POS knowledge, the voice, chat, and text channels, and the escalation logic.
Your name, your greeting, your documents, your routing, sitting on top of the core.
Your client reaches their own POS support, answered in your name, across any channel.
For partners whose clients self-install and stall. Vela walks them from unboxing to first sale.
For partners who onboard well but cannot staff after-hours support. Vela handles ongoing Tier 1 and Tier 2.
Both modules, one platform, one relationship.
LaunchLine is built by Advanced Business Computing, founded by Dee Peters-Smith, who has spent more than thirty years in POS and retail technology. Active RSPA member. Goldman Sachs 10,000 Small Businesses alumni. Working with design partners in the RSPA channel. We are booking partner meetings at RetailNOW 2026 in Las Vegas.
We are choosing ten founding VARs to launch with us, and giving them terms no one who comes after will ever get again. No platform fee to start, founder pricing, and a guarantee that keeps us working until you make money. Ten slots, and when they are gone, they are gone.
Apply for a founding slotSee Vela in action, then book twenty minutes and we will map it to your business.